{"id":6700,"date":"2018-08-03T08:47:48","date_gmt":"2018-08-03T08:47:48","guid":{"rendered":"http:\/\/labtechco.themestek.com\/?page_id=6700"},"modified":"2024-01-22T21:52:26","modified_gmt":"2024-01-23T02:52:26","slug":"faq","status":"publish","type":"page","link":"https:\/\/nychousecleaners.net\/faq\/","title":{"rendered":"Faq"},"content":{"rendered":"<p>[vc_row][vc_column]<h3 style=\"text-align:left;\" class=\"themestek-custom-heading \" >FREQUENTLY ASKED QUESTIONS<\/h3>\n[vc_column_text]Have a question before booking? Please check below if your question has been answered:[\/vc_column_text][vc_tta_accordion shape=&#8221;square&#8221; c_icon=&#8221;chevron&#8221; c_position=&#8221;right&#8221; active_section=&#8221;1&#8243; el_class=&#8221;ts-accordion-style-1&#8243;][vc_tta_section title=&#8221;What are your prices?&#8221; tab_id=&#8221;1525932988317-517ad062-c849&#8243;][vc_column_text]<\/p>\n<div class=\"fl-accordion-item fl-accordion-item-active\">\n<div class=\"fl-accordion-content fl-clearfix\">\n<div class=\"elementor-accordion-item\">\n<div id=\"elementor-tab-content-2023\" class=\"elementor-tab-content elementor-clearfix elementor-active\" role=\"tabpanel\" data-tab=\"3\" aria-labelledby=\"elementor-tab-title-2023\">\n<div id=\"panel-2a\" class=\"content active\">\n<p>All of our costs are visible on <a href=\"\/book-online\/\">booking form<\/a> (you do not need to enter your personal information). Just select your service and extras then the price will be displayed at the bottom.<\/p>\n<p>We price competitively within the cleaning industry and strongly believe that our convenience paired with quality cleaning services sets us apart from the rest.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What cities\/areas do you service?&#8221; tab_id=&#8221;1525933131215-fe810ce0-7b7a&#8221;][vc_column_text]<\/p>\n<div class=\"fl-accordion-item fl-accordion-item-active\">\n<div class=\"fl-accordion-content fl-clearfix\">\n<div id=\"panel-a\" class=\"content active\">\n<div>\n<p>We service all of New York City including the 5 boroughs and neighboring Long Island.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What is included in your cleaning?&#8221; tab_id=&#8221;1525933066792-8a3000ec-c559&#8243;][vc_column_text]<\/p>\n<div class=\"fl-accordion-item fl-accordion-item-active\">\n<div class=\"fl-accordion-content fl-clearfix\">\n<p>We usually do the following in a standard cleaning:<\/p>\n<ul>\n<li>Dust and wipe all surfaces<\/li>\n<li>Vacuum and mop floors<\/li>\n<li>Clean tables and chairs<\/li>\n<li>Clean mirrors and fixtures<\/li>\n<li>Clean doors and cabinet surfaces<\/li>\n<li>Light Baseboard Dusting<\/li>\n<li>Clean the sinks<\/li>\n<li>Clean exterior of microwave and appliances<\/li>\n<li>Clean outside of fridge and oven<\/li>\n<li>Clean toilets<\/li>\n<li>Clean countertops<\/li>\n<li>Clean tubs and showers<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What is a deep cleaning?&#8221; tab_id=&#8221;1525933113360-dae4a488-f0b7&#8243;][vc_column_text]<\/p>\n<div id=\"panel-10a\" class=\"content active\">\n<p>A deep clean is for first-time customers or customers who haven\u2019t had their home professionally cleaned in the past 1 month. This allows our cleaners additional time to thoroughly clean your home.<\/p>\n<p>It will include everything in a standard cleaning plus additional things like baseboard cleaning.<\/p>\n<\/div>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How do I pay and when am I charged?&#8221; tab_id=&#8221;1525932736895-4c35a99e-1554&#8243;][vc_column_text]We can accept payment by credit card (Visa, MasterCard, American Express, or Discover) or Venmo. We do not accept cash.<\/p>\n<p>We put a hold on your card as your cleaning day approaches and then you are charged after the cleaning is completed.<\/p>\n<p>For Venmo, please give us a call to book. We require upfront payment for Venmo.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Do you bring all supplies and equipment?&#8221; tab_id=&#8221;1596936509441-f5de8f35-9e1b&#8221;][vc_column_text]Yes, we bring all supplies and equipment we need to clean! We can also use your supplies if you prefer.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Are you insured &#038; bonded?&#8221; tab_id=&#8221;1596936505557-f74ce578-f7aa&#8221;][vc_column_text]Yes we are fully insured &amp; bonded.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Do you do laundry or dishes?&#8221; tab_id=&#8221;1596943054012-b2333972-4972&#8243;][vc_column_text]No problem, we can do your laundry and dishes as long as they fit within your max cleaning hours.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What is your cancellation policy?&#8221; tab_id=&#8221;1596943141246-5e1c6070-6f2b&#8221;][vc_column_text]<\/p>\n<div class=\"fl-accordion-item fl-accordion-item-active\">\n<div class=\"fl-accordion-content fl-clearfix\">\n<p>When you make a booking, we hold your spot in the cleaners calendar and we deny other customers from booking in those times, therefore cancellations can really affect a cleaners schedule. To reduce this, unfortunately, we do require a $40 cancellation fee for all bookings.<\/p>\n<p>If you cancel after the cleaners already arrived then the cancellation fee is $80.<\/p>\n<\/div>\n<\/div>\n<div class=\"fl-accordion-item\">\n<div class=\"fl-accordion-button\"><\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Hoarding &#038; Hazardous Condition Policy&#8221; tab_id=&#8221;1596943342914-4357a353-2e67&#8243;][vc_column_text]<\/p>\n<div id=\"panel-2a\" class=\"content active\">\n<div>\n<p>If your property is deemed a hazardous cleaning situation that goes over and above our normal cleaning environment that is covered by our cleaning packages, our cleaning teams have the right to walk away. Upon such a service, you will be charged a $50 booking fee due to holding your space in our schedule.<\/p>\n<\/div>\n<\/div>\n<p>&nbsp;[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Are your cleaning teams pet friendly?&#8221; tab_id=&#8221;1596943339842-3dee0078-7b13&#8243;][vc_column_text]<\/p>\n<div id=\"panel-11a\" class=\"content active\">\n<div>\n<p>Definitely! Our cleaning teams have training on how to treat dogs, cats and other pets. We know how to love, respect and care for them. We\u2019re a pet friendly cleaning\u00a0service.<\/p>\n<\/div>\n<\/div>\n<p>&nbsp;[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How many people will come to clean my house?&#8221; tab_id=&#8221;1596943722463-89e77516-5928&#8243;][vc_column_text]<\/p>\n<div id=\"panel-11a\" class=\"content active\">\n<p>It depends on the size of your home we will send anywhere between 1-4 cleaners.<\/p>\n<\/div>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Do I have to be present for a cleaning?&#8221; tab_id=&#8221;1596943716276-2598eaba-204e&#8221;][vc_column_text]<\/p>\n<div id=\"panel-11a\" class=\"content active\">\n<div>\n<div id=\"panel-8a\" class=\"content active\">\n<div>\n<p>No, absolutely not! It\u2019s\u00a0your choice to stay around or go out and take advantage of your\u00a0free time. Just leave us a key and we\u2019ll get your house cleaned!<\/p>\n<\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How will you enter my home on my scheduled days of cleaning?&#8221; tab_id=&#8221;1596943910244-ec6309f6-d010&#8243;][vc_column_text]<\/p>\n<div id=\"panel-11a\" class=\"content active\">\n<div id=\"panel-8a\" class=\"content active\">\n<div class=\"fl-accordion-item fl-accordion-item-active\">\n<div class=\"fl-accordion-content fl-clearfix\">\n<p>We leave this up to you, whatever you feel most comfortable with.<\/p>\n<ul>\n<li>You can let the cleaners in if you are there or a friend is there.<\/li>\n<li>You can leave a key under the door mat on the day of cleaning.<\/li>\n<li>You can give us the code to the garage or a lock box.<\/li>\n<li>You can leave the door unlocked on the day of cleaning.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can you use green organic eco friendly products?&#8221; tab_id=&#8221;1596944132680-e75293e1-a190&#8243;][vc_column_text]<\/p>\n<div id=\"panel-11a\" class=\"content active\">\n<div id=\"panel-8a\" class=\"content active\">\n<div class=\"fl-accordion-item fl-accordion-item-active\">\n<div class=\"fl-accordion-content fl-clearfix\">\n<p>Sure, we can use green eco friendly organic products if you prefer. We can also use any of your products if you prefer.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Will I have the same cleaner each visit?&#8221; tab_id=&#8221;1596944243160-8710207e-589f&#8221;][vc_column_text]<\/p>\n<div id=\"panel-11a\" class=\"content active\">\n<div id=\"panel-8a\" class=\"content active\">\n<div class=\"fl-accordion-item fl-accordion-item-active\">\n<div class=\"fl-accordion-content fl-clearfix\">\n<p>Sure, we can assign the same cleaner(s) to you on a recurring basis.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What if I&#8217;m not happy with my cleaning?&#8221; tab_id=&#8221;1596943409998-af85ed69-43f2&#8243;][vc_column_text]Just give us a call within 48 hours of your cleaning and we will schedule a cleaner to come fix any issues as soon as possible.<\/p>\n<p>Unfortunately we do not provide refunds once the cleaners have started cleaning.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text]Have a question before booking? Please check below if your question has been answered:[\/vc_column_text][vc_tta_accordion shape=&#8221;square&#8221; c_icon=&#8221;chevron&#8221; c_position=&#8221;right&#8221; active_section=&#8221;1&#8243; el_class=&#8221;ts-accordion-style-1&#8243;][vc_tta_section title=&#8221;What are your prices?&#8221; tab_id=&#8221;1525932988317-517ad062-c849&#8243;][vc_column_text] All of our costs are visible on booking form (you do not need to enter your personal information). Just select your service and extras then the price will be displayed at &hellip; <a href=\"https:\/\/nychousecleaners.net\/faq\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Faq<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":9,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"footnotes":""},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/nychousecleaners.net\/wp-json\/wp\/v2\/pages\/6700"}],"collection":[{"href":"https:\/\/nychousecleaners.net\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nychousecleaners.net\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nychousecleaners.net\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nychousecleaners.net\/wp-json\/wp\/v2\/comments?post=6700"}],"version-history":[{"count":13,"href":"https:\/\/nychousecleaners.net\/wp-json\/wp\/v2\/pages\/6700\/revisions"}],"predecessor-version":[{"id":11051,"href":"https:\/\/nychousecleaners.net\/wp-json\/wp\/v2\/pages\/6700\/revisions\/11051"}],"wp:attachment":[{"href":"https:\/\/nychousecleaners.net\/wp-json\/wp\/v2\/media?parent=6700"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}