FREQUENTLY ASKED QUESTIONS
Have a question before booking? Please check below if your question has been answered:
All of our costs are visible on booking form (you do not need to enter your personal information). Just select your service and extras then the price will be displayed at the bottom.
We price competitively within the cleaning industry and strongly believe that our convenience paired with quality cleaning services sets us apart from the rest.
We service all of New York City including the 5 boroughs and neighboring Long Island.
We usually do the following in a standard cleaning:
- Dust and wipe all surfaces
- Vacuum and mop floors
- Clean tables and chairs
- Clean mirrors and fixtures
- Clean doors and cabinet surfaces
- Light Baseboard Dusting
- Clean the sinks
- Clean exterior of microwave and appliances
- Clean outside of fridge and oven
- Clean toilets
- Clean countertops
- Clean tubs and showers
A deep clean is for first-time customers or customers who haven’t had their home professionally cleaned in the past 1 month. This allows our cleaners additional time to thoroughly clean your home.
It will include everything in a standard cleaning plus additional things like baseboard cleaning.
We can accept payment by credit card (Visa, MasterCard, American Express, or Discover) or Venmo. We do not accept cash.
We put a hold on your card as your cleaning day approaches and then you are charged after the cleaning is completed.
For Venmo, please give us a call to book. We require upfront payment for Venmo.
Yes, we bring all supplies and equipment we need to clean! We can also use your supplies if you prefer.
Yes we are fully insured & bonded.
No problem, we can do your laundry and dishes as long as they fit within your max cleaning hours.
When you make a booking, we hold your spot in the cleaners calendar and we deny other customers from booking in those times, therefore cancellations can really affect a cleaners schedule. To reduce this, unfortunately, we do require a $40 cancellation fee for all bookings.
If you cancel after the cleaners already arrived then the cancellation fee is $80.
If your property is deemed a hazardous cleaning situation that goes over and above our normal cleaning environment that is covered by our cleaning packages, our cleaning teams have the right to walk away. Upon such a service, you will be charged a $50 booking fee due to holding your space in our schedule.
Definitely! Our cleaning teams have training on how to treat dogs, cats and other pets. We know how to love, respect and care for them. We’re a pet friendly cleaning service.
It depends on the size of your home we will send anywhere between 1-4 cleaners.
No, absolutely not! It’s your choice to stay around or go out and take advantage of your free time. Just leave us a key and we’ll get your house cleaned!
We leave this up to you, whatever you feel most comfortable with.
- You can let the cleaners in if you are there or a friend is there.
- You can leave a key under the door mat on the day of cleaning.
- You can give us the code to the garage or a lock box.
- You can leave the door unlocked on the day of cleaning.
Sure, we can use green eco friendly organic products if you prefer. We can also use any of your products if you prefer.
Sure, we can assign the same cleaner(s) to you on a recurring basis.
Just give us a call within 48 hours of your cleaning and we will schedule a cleaner to come fix any issues as soon as possible.
Unfortunately we do not provide refunds once the cleaners have started cleaning.